Contact
How to Contact a Plumber in Rowlett, TX: What to Have Ready When You Call
The phone is the quickest way to reach us. Dispatch answers, asks what is going on, and routes the call to a plumber who serves your part of the area.
Email suits anything that can wait: a question about a page, a correction, a privacy request. A leak, a blocked drain or no hot water belongs on the phone.
Phone, email or post: which way suits which message
Each one suits a different kind of message.
| Way to reach us | Details | Best for |
|---|---|---|
| Phone | (972) 430-3932 | Anything involving water, drains, gas pipework or a water heater, urgent or not. |
| [email protected] | Questions that can wait, corrections to a page, and privacy requests. | |
| Post | 4815 Lakeview Pkwy, Rowlett, TX 75088 | Letters and records. Plumbers come to your address, so this is not where the work is done. |
What helps us route your call
Five things worth having in your head before you ring. None of them is a test.
- What you can see: where the water is, where it seems to come from, and how fast it is arriving.
- What you have already stopped: the main valve, a fixture valve, the supply to the water heater, or a breaker.
- Where the property is, down to the street. Say whether it is in Rowlett itself or in a neighbouring town.
- How old the house is, even roughly. Houses from the 1980s and 1990s tend to fail in different places from newer ones.
- Whether you own the place or rent it, and who will be paying for the work.
If all you know is that water is coming through the ceiling, say that and start there.
Ready now? Ring and say what you can see.
Gas smell or water near electrics: before you phone anyone
If you smell gas, leave the house first and ring the gas utility from outside. Atmos Energy publishes what to do on its gas emergency page. Do not switch lights or appliances on or off on the way out.
If water is getting near sockets, appliances or the panel, stay away from it. Use the breaker only when getting to it keeps your feet dry. Then call.
Calling about a house you are not in
Owners ring from the other side of the country, adult children ring about a parent's house, and tenants ring because the landlord cannot be reached. All of these are ordinary calls.
Give the address of the property, not your own, and say who will let the plumber in. Mention who is authorising and paying for the work, because on a rental that is often a different person from the one on the phone.
Not sure it is a plumbing problem? Call and ask.
Where we work
Rowlett is built around Lake Ray Hubbard in the eastern suburbs of Dallas. This map shows the area we serve, not a showroom.
What email is and is not for
Email is not an emergency channel, and no reply time is promised for it. If water is running, phone.
If you are writing about work that has already been done, give the date, the address and what happened. Please do not email card numbers or account details. Nothing on this site needs them.
Ready when you are
Ring the dispatch line and describe what is happening. If it is not a plumbing job, you will be told.